Number of persons. Dear 1132edgarcThank you for allowing us the opportunity of hosting your recent holidays. )Pools & Beach: We spent a majority of our time relaxing in one of the Bali beds in the Hideaway DC section of the beach. Most days, housekeeping occurred during this time. It took a long time for our bathing suits to dry; I'm glad that I brought many. We had a whirlpool tub on the balcony that we never used. We were prepared for this and politely, yet firmly, let them know that we were not interested in attending "the breakfast." Great location close to airport. Expedia, Inc. is not responsible for content on external Web sites. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. Please check you have entered your email address correctly before continuing. These issues were worth mentioning since, based on other reviews, there are common themes. This didn't ruin our day! Other than the Beach Bar, I don't think we went to any others. After a short wait, we were able to sit with a rep. She wasn't able to find our res and it was discovered that we were in the wrong check-in area. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. People were constantly cleaning. Instead, the whirlpool inside was filled. The bathroom has a separate toilet and 2 washbowls. Hideaway At Royalton Riviera Cancun: Hideaway- Diamond Club- Presidential Suite - See 6,530 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun … Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. The room was amazing! Please check you have entered your email address correctly. We spent one day at the Hideaway pool. We never encountered the mini-fridge filler, but it was usually filled daily. great food and service. The ac worked very well. Through the windows we could see a buffet of snacks. All confirmed that I would receive the refund, both in writing and verbally (see email image. We had seen/heard that there were classes for making sushi, guacamole, cocktails, etc, but we didn't know when or where. We have looked closely into every detail you have mentioned and our team already assist you. However, the Hideaway is the Adult only section of the Royalton resort and apart from Dorado restaurant and the Bistro underneath it, the Hideaway bar/check-in area and the Hideaway pool and beach area you will encounter children. Through the windows we could see a buffet of snacks. Diamond Club Luxury Suite. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. Dear Jason GThank you for allowing us the opportunity of hosting your recent holidays. After watching the sunrise, we had some breakfast & spent the rest of the day in our Bali bed until it was time to get ready for dinner. Love the hideway section and amenities for dining.Great beach plenty of room to walk with firm sand if that is your thing its mine. My husband LOVED the Diamond Club Hideaway Lounge. His name José and at the tepanyaki , Chef Edgar!!! We forecast hotel rates daily for each date six months into the future based on the millions of hotel searches performed by our users. Not only have they not refunded my money, they have completely stopped responding to me. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Discover the convenience of Diamond Club™ I wish the staff would have attended to that restroom more regularly. Your comments are extremely important to us, as they motivate us to continue to improve our services. Dear tracysL2237BWThank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. Would definately go back. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Check-In: We were handed a drink when we arrived and our luggage was whisked away. (Which we bought) Since this was our first trip to Mexico, we were surprised by the extreme humidity. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. ... Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Their kiosk was easy to find at the airport. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. We also went to the chocolate party. HIDEAWAY at Royalton Riviera Cancun All Inclusive - Royalton Riviera Cancun Adults Only - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. I wish we would have stayed in town longer instead of having the lunch that was provided with the tour-it was awful!! The views were amazing!! Despite the temp issues, the food was well prepared & good quality.Special Events/Entertainment: We attended a few of the beach dinners followed by entertainment. Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive's full-service spa. Airport Transportation: We used Nexus for our transfers. Diamond/Hideaway gets you 100% access to everywhere and everything. We did not indulge in any of the liquor in the room. © 2021 Expedia, Inc, an Expedia Group Company. We stayed for a week in April 2016. Book now! Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online We booked Diamond Club again for our next trip.Check-Out: We had no issues with check-out. 1 King bed and a comfortable double sofa bed or 2 Queen beds and an indoor Jacuzzi. Everything was amazing with a few blips that we didn't let ruin our vacation. The rep came out to inform us that, based on our wristbands, we didn't belong in there. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. Recommend better advertisement of pre-spa experience. This tranquil property caters to guests over 18 years of age only. Then we were taken to the Hideaway Check-In. 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